ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. Its commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today's changing service delivery environment.
Achieve international best practice standards of IT management
Develop IT services that are driven by and support business objectives
Integrate people, processes and technology to support business goals
Put in place controls to measure and maintain consistent levels of service
ISO/IEC 2000 is compatible with ITIL to support continual improvement